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29-08-2007
"Quality
first,customers foremost" is a principle
for every employee in Golden Dragon Company
and a tenet that the after-sales personnel strictly
stick to. They are rendering qulity service
while turning out excellent buses.Golden Dragon
not only entitles their customers the most satisfactory
after-sales sevice but made them contented from
buying to using.
As a China Top brand,Golden Dragon is committed
to building a Top after-sales Sevice brand according
to following measures,rely on which the service
center has exceeded other competitors.
Firstly,strengthening internal management and
organization setup.Acoording to characteristics
of after-sales service,Golden Dragon has implemented
modularize management,dividing service center
to six different departments: department of
district management;department of service technology;department
of equipment components;department of network;overseas
department and internal department.While setting
up the new department,Golden Dragon has made
clear resposibilities for each department,thus
laying good foundation for after-sales service.
Secondly,increasing both immediacy and efficiency
of after-sales service.
Thirdly,opening 24 hours hotline .
Editor:James Yin
from Chinabuses.com
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